Privacy Policy

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Privacy Policy – GentleRise Stairlifts Ltd

Effective Date:01-01-2026
Last Updated: 03-04-2026

Welcome to GentleRise Stairlifts Ltd (“we”, “us”, “our”). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

GentleRise Stairlifts Ltd is a provider of stairlift installation, maintenance, and related mobility services across the United Kingdom.

Contact Details:
Email: sales@gentlerisestairlift.co.uk
Phone: 0333-335-5637
Registered Address: Ferguson House 128 city Road London 

We may collect and process the following data:

a) Information you provide directly:

• Name
• Phone number
• Email address
• Address (for surveys or installations)
• Any details submitted via contact forms

b) Automatically collected data:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Device type

c) Cookies and tracking technologies:
We use cookies to improve user experience and analyse website traffic.

We use your data to:

• Respond to enquiries and provide quotes
• Arrange surveys, installations, and services
• Improve our website and services
• Send relevant communications (only if you opt in)
• Comply with legal obligations

We process your personal data under the following lawful bases:

• Consent – when you submit a form or opt into marketing
• Contract – to provide services you request
• Legitimate Interests – to improve services and customer experience
• Legal Obligation – where required by law

We do not sell your personal data.

We may share your data with:

• Engineers or contractors carrying out installations
• IT and website service providers
• Legal or regulatory authorities (if required)

All third parties are required to respect the security of your data.

We only keep your personal data for as long as necessary:

• Enquiry data: up to 12 months
• Customer records: up to 6 years (for legal/accounting purposes)

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us using the details above.

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Our website uses cookies to distinguish you from other users and improve your browsing experience.

You can control or disable cookies through your browser settings.

(You may wish to add a separate Cookie Policy page for more detail.)

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

GentleRise Stairlifts Ltd
Email: sales@gentlerisestairlift.co.uk
Phone: 0333-335-5637

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Phone: 0303 123 1113

End of Privacy Policy